Privacy Policy
Effective Date: 21 March 2026
Ayushmaan Life Support Ambulance ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ambulance services, website, or communicate with us.
This policy is prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Definitions
- Service: Refers to ambulance services, website, and all related communication channels operated by Ayushmaan Life Support Ambulance.
- Personal Data: Any information that can identify an individual directly or indirectly.
- Sensitive Personal Data or Information (SPDI): Includes medical records, health conditions, financial details, and other sensitive data as defined under Indian law.
- Usage Data: Data collected automatically when using our services (e.g., IP address, browser type).
- Cookies: Small files stored on your device to improve user experience.
2. Information We Collect
a) Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Address (including pickup and drop location)
b) Health & Emergency Information (SPDI)
- Patient’s medical condition (required for ambulance service)
- Medical history (if voluntarily provided)
- Emergency contact details
We collect SPDI only with your consent and strictly for providing emergency medical services.
c) Location Data
Real-time location for ambulance dispatch and navigation
d) Usage Data
- IP address
- Device and browser information
- Pages visited, time spent, and interaction data
e) Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality and user experience.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage ambulance and emergency services
- To process and respond to service requests
- To coordinate with hospitals and medical professionals
- To improve service quality and operations
- To communicate confirmations, updates, and important notices
- To comply with legal and regulatory requirements
We do not sell your personal data to any third party.
4. Sharing and Disclosure of Information
We may share your information in the following situations:
- With hospitals and medical professionals for patient care
- With service providers who assist in operations (under strict confidentiality)
- With government authorities if required by law
- In emergencies to protect life and safety
5. Data Security
We implement reasonable and appropriate security measures to protect your personal data against unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary:
- To fulfill the purpose for which it was collected
- To comply with legal, medical, and regulatory obligations
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Withdraw consent (where applicable)
- Request deletion of your data, subject to legal requirements
To exercise your rights, please contact us using the details below.
8. Third-Party Services
Our website or services may include links to third-party platforms. We are not responsible for the privacy practices of such external websites and encourage you to review their policies.
9. Advertising, Cookies & Analytics (Google Ads Compliance)
We use third-party services, including Google, to improve our services and advertise effectively.
a) Google Ads & Remarketing
We use Google Ads to display advertisements to users who have previously visited our website. This allows us to:
- Show relevant ads across different websites
- Reach users who have interacted with our services
b) Google Analytics
We use Google Analytics to understand how users interact with our website. It may collect:
- IP address
- Device and browser details
- Pages visited and time spent
c) Cookies & Tracking Technologies
We and our partners use cookies to analyze website traffic, improve user experience, and deliver personalized advertisements.
d) Third-Party Advertising
Third-party vendors, including Google, may use cookies to serve ads based on your previous visits to our website.
e) User Control & Opt-Out Options
You can manage your data preferences by:
- Adjusting your browser settings to disable cookies
- Visiting: https://adssettings.google.com to control personalized ads
- Installing the Google Analytics Opt-out Browser Add-on
10. Consent for Use of Data
By using our website or services, you:
- Consent to the collection and use of your information as described in this policy
- Agree to the use of cookies and tracking technologies for analytics and advertising
11. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal data from minors without consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
